Refund and Return Policy
• www.auradivine.in wishes it’s customers the best shopping experience to enhance their lives. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.
• In extreme cases of damaged product delivery (leakage/broken/missing items) due to transit, a refund/ exchange can be initiated after a thorough verification of the refund policy.
• Our products contain chemicals, essential oils and other natural fragrance material approved by IFRA, and damages due to neglect, improper usage or wrong application or exposure to extreme temperatures or direct sunlight will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do patch test on a very small portion of your skin, as cautioned in every product sold via www.auradivine.in.
• www.auradivine.in is not responsible for any damage after the delivery of the products.
• An un-boxing video is mandatory with the original packaging in case of claims on missing items/leakage/breakage or damage/incorrect product, has to be made.
• In case of refund to be claimed kindly contact our customer care on +917014884821 or write to us on firstname.lastname@example.org with the necessary images and videos related to your claim with subject line “Refund For ”.
• In case of a package being tampered/damaged/defected kindly refuse to accept the package from the delivery partner on the spot.
• Contact the customer care team on +91 7014884821 if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made post this period.
• Our products contain active natural extracts and ingredients and damages due to neglect, improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do patch test on a very small portion of your skin before using the product, as cautioned in every product.
• Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.
• A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.